Terms of Use

These Terms of Use (“Terms”) govern your use of the Tropicana Supermarkets mobile apps, website, rewards program, ordering, delivery, promotions, support, and Tropicana Perks services (collectively, the “Services”). The Services are published and operated by Take off with Marketing, LLC as an authorized Tropicana publisher. By creating an account or using the Services, you agree to these Terms and our Privacy Notice.

Accounts and eligibility

You must provide accurate information, keep your sign-in credentials secure, and promptly tell us about suspected unauthorized use. You are responsible for activity through your account. You must be at least 13 to create an account; customers under the age of legal majority should use the Services with a parent or legal guardian. We may require additional age or identity verification for regulated products or specific promotions.

Products, prices, and availability

Products, prices, taxes, promotions, inventory, service areas, delivery windows, and store hours may vary by location and can change without notice. Images and descriptions are provided for convenience; packaging, size, color, and appearance may differ. Weighted products may have a final price based on actual weight. We may correct errors, limit quantities, reject or cancel orders, or contact you about unavailable items. Your order is not accepted until Tropicana confirms it.

Pickup, delivery, and substitutions

Pickup and delivery windows and arrival estimates are estimates, not guarantees. Weather, traffic, inventory, safety, and other conditions can cause changes. You are responsible for providing a complete, safe, and accessible delivery location and for receiving age-restricted or temperature-sensitive items when required. If you allow substitutions, the actual replacement and price may differ. Benefits, fees, order minimums, and availability may vary by location and membership status.

Grocery payments

Groceries and other physical goods are paid through Tropicana’s separate grocery checkout and authorized payment provider when live checkout is enabled. Available payment methods depend on provider approval, device eligibility, product eligibility, and applicable certification. Never send payment credentials, PINs, passwords, or verification codes through customer support. Test or preview orders are not paid orders and must not be treated as fulfillment instructions.

Tropicana Perks subscription

Tropicana Perks is an optional auto-renewing membership offered at $9.99 per month in the United States unless a different price is displayed by the applicable app store. Payment is charged to your Apple App Store or Google Play account when you confirm purchase. The subscription renews automatically unless canceled through that app-store account before renewal under the store’s rules. You can manage, cancel, or restore the subscription through the store account used to purchase it. App-store billing, taxes, refunds, and cancellation rules also apply.

Perks may include eligible free pickup, eligible free delivery, recipes, member discounts, savings tracking, early access, and other benefits described in the app. Order minimums, service areas, exclusions, and availability may apply. Perks does not pay for groceries, taxes, tips, regulated products, or non-covered fees. Benefits may evolve; we will provide notice when required if a material change affects an active paid subscription.

Rewards, coupons, promotions, and giveaways

Rewards, coupons, discounts, weekly ads, and promotional offers may have separate eligibility, store, product, date, redemption, quantity, and account restrictions. Offers have no cash value unless required by law and may not be copied, transferred, combined, or resold except as expressly permitted. Giveaways and raffles are governed by their published official rules. The app does not require or accept payment as a condition of entering a giveaway unless lawful official rules expressly state otherwise.

Returns, refunds, and support

Returns, refunds, credits, substitutions, and quality concerns are handled under the applicable store, payment provider, and app-store policies. Contact Help & Support or your selected Tropicana store promptly and include the order number and affected item. We may request reasonable information to verify the transaction. Subscription refund requests may need to be submitted to Apple or Google.

Acceptable use

You may not misuse the Services; access another person’s account; submit false, unlawful, harmful, or infringing content; interfere with security or operation; scrape or copy the Services at scale; reverse engineer protected components except where law expressly permits; exploit promotions or payments; or use the Services to harm customers, workers, stores, or third parties. We may restrict or terminate access when reasonably necessary to protect the Services or enforce these Terms.

Content and third-party services

Tropicana names, branding, app content, designs, software, and materials are protected by intellectual-property laws and may be used only as the Services permit. Product names and third-party marks belong to their respective owners. The Services may depend on or link to third-party app stores, maps, payments, communications, and other services governed by their own terms and privacy practices.

Disclaimers and limitation of liability

To the fullest extent permitted by law, the Services are provided “as is” and “as available.” We do not guarantee uninterrupted availability, error-free operation, exact inventory, or exact delivery times. To the fullest extent permitted by law, Take off with Marketing, LLC and its authorized Tropicana partners will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the Services. Nothing in these Terms excludes rights or remedies that cannot lawfully be waived, including applicable consumer-protection rights.

Changes, suspension, and governing law

We may update these Terms as the Services or legal requirements change and will post the revised date above, with additional notice when required. We may suspend or discontinue features or accounts for security, legal, operational, or misuse reasons. California law governs these Terms to the extent permitted, without limiting mandatory rights available where you live.

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